The Ontario gaming authority, the AGCO, levied a substantial financial penalty on Apollo Entertainment, amounting to CA$100,000 (approximately US$74,387). Their transgression? A failure to adhere to Ontario’s regulations concerning responsible gaming practices.
Apollo seemingly faltered in several crucial areas outlined in the Registrar’s Standards for Internet Gaming, particularly those related to responsible gaming conduct. Allegations against them included a lack of intervention when players exhibited indicators of problematic gambling behavior, neglecting to deploy tools such as wagering limitations, and failing to provide players with a mechanism for self-exclusion.
Furthermore, the company purportedly fell short in adequately training its personnel on the significance of responsible gaming or equipping them to assist players potentially facing difficulties. A particularly illustrative instance involved a player who incurred losses totaling a staggering CA$2 million in a mere four months, yet Apollo failed to take action.
On a more encouraging note, Apollo appears to be treating the AGCO’s findings with the gravity they deserve. They have reportedly initiated measures to rectify the identified issues and have demonstrated cooperation throughout the proceedings.
Naturally, Apollo retains the prerogative to contest the decision should they opt to do so.
The Ontario regulator responsible for alcohol and gambling recently issued fines to several internet gaming companies and reminded them of their right to challenge the ruling at an independent judicial body. This tribunal operates autonomously from the regulatory agency and falls under the purview of the Ontario court system.
The regulator stressed the importance for all gambling entities in the province to actively observe their patrons for indications of problematic gambling behaviors and intervene when needed to mitigate potential harm.
“Ensuring that online gambling in Ontario remains enjoyable, equitable, and secure for all is a paramount responsibility of the AGCO,” stated the organization’s Chief Executive Officer and Registrar, Tom Mungham.